Have a question? You'll probably find the answer below. Can't find what you're looking for? Email us at info@easydaytools.com — we're happy to help!
Orders
How can I track my order?
As soon as your order ships, you'll receive an email with your tracking number. Use the link in that email to follow your package. See our Track your order page for more information.
Can I change or cancel my order?
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible at info@easydaytools.com with your order number and we'll do our best to help.
Do you offer discounts when I buy more?
Yes! Buy 2 items and get 10% off, buy 3 and get 15% off, buy 4 or more and get 20% off. The discount is applied automatically in your cart — no code needed.
Products
How does this product work?
You'll find a description, the key features and (where available) a demo video on each product page. Still have a question about how a tool works? Send us a message and we'll explain.
What are the specifications of this product?
Dimensions, materials and other specifications can be found in the product description on the product page. Missing something? Just ask us.
Is this product available in other versions or colors?
If a product comes in different versions, sizes or colors, you can select them on the product page. Don't see the option you're looking for? Contact us and we'll check what's possible.
Shipping
How much does shipping cost?
Nothing — we offer free tracked shipping on all orders to Canada, the Netherlands and the European Union.
How long will it take to receive my order?
Orders are processed within 1–3 business days. After shipping, delivery usually takes 5–10 business days. See our Shipping Policy for all details.
Which countries do you ship to?
We currently ship to Canada, the Netherlands and all countries in the European Union.
Returns
What is your return policy?
You can return your order within 14 days of receiving it, no reason needed. Please contact us first so we can confirm your return; you'll then send it to our return address in Linne, the Netherlands. Read our Return & Refund Policy for all details.
My item arrived damaged or doesn't work. What now?
We're sorry! Email us at info@easydaytools.com with your order number and a photo or video of the problem. We'll send you a replacement or give you a refund at no extra cost.
Payments
Which payment methods do you accept?
We accept the most common payment methods, such as credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay, plus local options where available. All available payment methods are shown at checkout.
Is my payment information safe?
Yes. All payments are processed through Shopify's secure checkout with industry-standard encryption. We never see or store your full card details.
Are taxes included in the price?
For the Netherlands and the European Union, all prices include VAT. For Canada, applicable sales taxes are calculated at checkout.
Contact
How can I contact customer service?
Email us at info@easydaytools.com or use our contact form. We usually reply within 1–2 business days.
What are your customer service hours?
Monday to Friday, 9:00 – 17:00 (Central European Time). Messages sent outside these hours will be answered on the next business day.
Do you have a physical store?
No, Easy Day Tools is an online-only store. This helps us keep our costs low and offer you the best prices.